Suggestions
Point people to the task that matters on each page
Many users don’t know what to ask, or that help is there at all. Suggestions put a few short prompts above the widget, like “Set up late fees” on the billing page. One click, and Skavelo answers, walks them through it or does it with them, following an instruction only Skavelo sees.
Get helpSet up late fees
- Pages
- /settings/billing
- People
- plan is not enterprise
- Devices
- All
Only Skavelo sees the instruction
Walk them through turning on late fees for overdue invoices, step by step on screen.
How a suggestion works
Step 1
Write the title users see
Up to 60 characters, in your users’ words, such as “Export my invoices”.
Step 2
Tell Skavelo what to do
An instruction only Skavelo reads, such as “Walk them through exporting invoices to CSV from the Invoices page.”
Step 3
Choose who sees it
By site, page, signed in or out, plan, role, tags or any trait your app passes, country and device.
Step 4
Users click instead of typing
Their conversation shows the title, and Skavelo follows your instruction with the walkthrough, answer or form it calls for.
The details
Drafted for you
Click Draft with AI and Skavelo writes suggestions from what it learned about your product. Review and edit them before you rely on them.
The instruction stays private
Users see only the title. The instruction never reaches their browser, so it can be as specific as you need.
Their own rules
Each suggestion has rules separate from the widget’s targeting. A billing prompt can show only on billing pages, to every plan but enterprise.
A short list, in your order
Up to three show at a time, two on phones: the first ones in your list whose rules match. Drag to reorder, and switch one off without deleting it.
Out of the way
Suggestions show above the launcher before anyone opens it, and above the input once it’s open. Users can hide them for the rest of their visit.
Live on the next page load
Changes save straight away and reach your site on the next page load. No release, and nothing to change in code.
Questions
Set it up with Suggestions in the help center.
- How is this different from targeting?
- Targeting decides whether the widget appears at all, and to whom. Suggestions have their own rules for which prompts show where. A suggestion only appears where the widget does.
- How many suggestions can we have?
- Up to 20 per agent, on every plan. Up to three show at a time, two on phones.
- Can a suggestion depend on the user’s plan?
- Yes. People rules use what your app passes when it identifies a user, such as plan is trial or role is admin, along with tags and any other trait.
- What can a suggestion make Skavelo do?
- Anything it could do for a typed question: answer, start a walkthrough, fill in a form with the user, or run an action you’ve switched on, which still waits for the user’s approval.
Put the right task in front of each user, on the page where they need it.
Start free