Insights
See what your users ask, and what to fix next
Every conversation is logged with what Skavelo did: the answer and its sources, the walkthrough, the action and how it ended. Each Monday, owners and admins get the week in one email, built to be acted on in a few minutes.
How do I export my invoices?
Dana · GrowthHelpful
Can customers pay an invoice in instalments?
Sam · StarterHanded off
Send a reminder for INV-1042
Dana · GrowthRan successfully
Where do I change the invoice logo?
Priya · FreeNot helpful
Walkthroughs this week
Walkthroughs people left early
- Send an invoice: 6 people, most at step 2 of 3
- Invite a teammate: 3 people, most at step 3 of 4
From a question to a fix
Step 1
Users ask, and rate
They can mark any answer Helpful or Not helpful, and ask for a person when they need one.
Step 2
Everything is logged
The full conversation, with sources, walkthroughs, actions and their outcomes, and how fast each answer arrived.
Step 3
The gaps come to you
Needs attention collects unanswered questions and unhelpful answers, and Monday’s email sums up the week.
Step 4
You answer once
Add the right answer as a note, and Skavelo uses it from then on.
What you can see
Every conversation, in full
Answers and the sources they cited, walkthroughs and their steps, actions with the values and outcome, ratings, handoffs and answer speed.
Who asked
For users you identify: their name, plan, role and tags, and whether the identity is verified. Filter by plan, tag, verified users or handoffs.
Needs attention
Questions Skavelo couldn’t answer and answers rated unhelpful, in one list. Add the right answer, then mark each one handled.
The Monday summary
Conversations against last week, questions it couldn’t answer, answers rated unhelpful, walkthroughs left early, and screens it couldn’t reach.
Where walkthroughs lose people
The summary names each walkthrough people left early and the step most of them stopped at, often a button that moved or is hard to find.
Events for your own analytics
The widget emits events, like a finished walkthrough, a handoff or an approved action, so you can send them to the analytics you already use.
Questions
Set it up with Conversation log in the help center.
- Who gets the weekly summary?
- Owners and admins, every Monday morning at 08:00 UTC, for each agent that had conversations that week. Each person can switch it off in Settings.
- Is this product analytics?
- No. Skavelo shows what users asked and what it did. To combine that with product usage, send the widget’s events to the analytics tool you already use.
- Can we see who asked?
- Yes, for users you identify when you install the widget. Otherwise conversations are anonymous. Verified identities are marked, so you know which details your site signed.
- Can we delete a user’s conversations?
- Yes. You can find, download or delete one user’s conversations yourself, for example when they ask under privacy law.
- How long are conversations kept?
- Until you delete them. Deleting an agent deletes its conversations. Needs attention shows the last 90 days.
Start free, and read what your users ask in the first week.
Start free