Pricing
Start free. Pay as your users ask more.
Every plan includes answers, walkthroughs and form filling. You pay for conversations, so users who never ask cost nothing. Try it on your own product before you add any code.
Free
$0
- Learns your whole product
- Free testing on your own app
- 100 conversations a month on your site
- Your first lookup or action, free
- Re-learns once a month
- Skavelo branding
Starter
$99/ month
- 2,500 conversations a month
- 1 agent
- Up to 5 lookups and actions
- Up to 3 playbooks
- Re-learns automatically
- No Skavelo branding
GrowthRecommended
$399/ month
- 10,000 conversations a month
- 3 agents
- Unlimited lookups and actions
- Unlimited playbooks
- Re-learns automatically
- No Skavelo branding
Enterprise
Custom
- Volume that fits your product
- As many agents as you need
- Help planning your rollout
Prices in US dollars. Your first payment is refundable within 30 days.
Compare plans
| Feature | Free | Starter | GrowthRecommended | Enterprise |
|---|---|---|---|---|
| Usage | ||||
| Conversations a month on your siteOne person’s question and follow-ups, until 30 minutes quiet | 100 | 2,500 | 10,000 | Custom |
| AgentsOne per product or area, each with its own learning and settings | 1 | 1 | 3 | As many as you need |
| Extra conversations | $25 per 1,000 | $25 per 1,000 | $25 per 1,000 | Custom |
| Test conversations a monthYour team’s tests with Try it; they don’t use the plan | 20 | 20 | 20 | 20 |
| Answers per agent per dayA safety limit, well above normal use | 50 | 2,500 | 10,000 | Custom |
| Teammates | No limit | No limit | No limit | No limit |
| Learning | ||||
| Learns your whole product | ||||
| Re-learningKeeps Skavelo current with your releases | Once a month, by hand | Weekly, daily or after each deploy | Weekly, daily or after each deploy | Weekly, daily or after each deploy |
| Help for your users | ||||
| Answers with sources | ||||
| Walkthroughs on the live page | ||||
| Filling in forms with the user | ||||
| Help when someone is stuckOffers help after a disabled button, a repeated error or repeated clicks | ||||
| Working out why something isn’t workingReads errors on the screen and requests that just failed, explains the cause and the fix, and hands off with what it checked | ||||
| Handoff to your chat or email | ||||
| SuggestionsPrompts above the widget, with their own rules. Up to 20 per agent. | ||||
| Targeting and gradual rolloutWhere the widget shows and who sees it | ||||
| Lookups and actions with approvalAnswers about the user’s own data, and tasks run with their approval. Counts switched on skills. | 1 to try | Up to 5 | Unlimited | Unlimited |
| PlaybooksYour team’s troubleshooting steps, which Skavelo follows when a user reports a problem. Skavelo also drafts them from repeated reports. Counts switched on playbooks. | 1 to try | Up to 3 | Unlimited | Unlimited |
| Walkthrough offersWalkthroughs Skavelo offers before anyone asks: on a page, for chosen users or after something they do. They don’t count as conversations. Counts switched on offers. | 1 to try | Up to 3 | Unlimited | Unlimited |
| For your team | ||||
| Conversation log and Needs attention | ||||
| Monday summary | ||||
| Skavelo branding on the widget | Shown | Removed | Removed | Removed |
How conversations are counted
A conversation is one person’s question and their follow-ups, until they’ve been quiet for 30 minutes. Visitors who never open the widget cost nothing.
- 9:10Dana asks how to export invoices, then two follow-upsOne conversation
- 9:25She opens another tab and asks about currenciesSame conversation
- 14:00She comes back after lunch with a new questionA second conversation
- 14:05Your team tests a change with Try itNot counted
Which plan is right for you
Free
To try Skavelo on your own product and run it on a small site, with your first lookup or action. Learning has no page limit.
Starter
For one product with steady traffic, that wants Skavelo to keep up with releases automatically and to carry no Skavelo branding.
Growth
For busier products, more than five lookups and actions, or several products or areas that each need their own agent.
Enterprise
For higher volume, more agents, or a rollout you want to plan with us.
Not sure? Tell us about your product and we’ll suggest a plan.
- What counts as a conversation?
- One person’s question and their follow-ups, until they’ve been quiet for 30 minutes. Someone who keeps your app open all day and asks again in the afternoon starts a new one. Opening another tab carries on the same conversation.
- Do our own tests count?
- No. Each workspace gets 20 test conversations a month that don’t use the plan: 10 with Try it in the dashboard and 10 with Try it on your app.
- What happens if we run out?
- Extra conversations are used next, if you’ve bought any. We email you at 80% and 100% of your allowance. If everything runs out, the widget tells visitors help isn’t available until your allowance renews.
- How do extra conversations work?
- Any plan, Free included, can buy them at $25 per 1,000. They’re used once the month’s allowance runs out, and last 12 months.
- How does annual billing work?
- You pay for ten months and get twelve: Starter is $990 a year and Growth $3,990 a year.
- Can we get our money back?
- Yes. If Skavelo isn’t working for you in the first 30 days of your first paid plan, email us and we’ll refund that first payment.
- Can we cancel?
- Yes, from the Billing page at any time. Your plan stays active until the end of the period you’ve paid for.