Do we need to connect our help desk to Skavelo?

No. Skavelo works with the chat widget already on your site, in the user’s browser. It doesn’t need an API key or access to your help desk.

Can we turn handoff off?

Yes. It’s set up on the agent’s Settings tab. Without it, Skavelo still says when it doesn’t know, and the question appears in your Monday summary.

How do we reply to an email handoff?

Reply to the email. It goes straight to the address the user entered, along with any note they left.

Handoff

When Skavelo can’t help, your team takes over with the full story

An AI that can’t admit defeat leaves users stuck in a loop. When Skavelo can’t answer, can’t explain a problem, or the user simply wants a person, it offers your team instead, in the support chat you already use. Nobody has to explain the problem twice.

Start freeTry it on your own product before you add any code.

Help

The export keeps failing

I checked the error on your screen, and the export request failed on our side (500). That isn’t something you can fix, so someone on the team should look at it.

Talk to a person

When Skavelo can’t solve it, the user gets a person, not a dead end

Typed into your support chat, ready to send

Hello, I was using the help assistant on “Invoices” and need help with: The export keeps failing

The assistant checked: the error on screen; the export request failed (500). Likely cause: a problem on the server, not the user’s settings.

Your team starts from what Skavelo already checked

When Skavelo offers a person

Step 1
They ask for one
A user asks to speak with a person, a human or support.
Step 2
An answer didn’t help
They mark an answer as unhelpful.
Step 3
It doesn’t know
The question isn’t covered by what Skavelo learned, so it says so instead of guessing.
Step 4
Something broke on your side
A reported problem it can’t explain, or one caused by your product, like a server error.

Built for the team that takes over

Finds your chat by itself

Skavelo spots the support chat already on the page. There’s nothing to connect and no account to link.

Context comes with it

What the user asked and on which page, and for a reported problem, what Skavelo checked and the likely cause.

Email as a fallback

Add an address for pages without a support chat. Each conversation is emailed once, only to the address you set.

Honest about it

Skavelo tells users they can reach the team with the button. It never claims to have contacted anyone, or invents a support address or phone number.

Every handoff in one list

Filter Conversations by Handed off to see how each user was connected and why. The Monday summary counts them.

Your own tools, in code

A handoff event fires every time, with the conversation ID, the reason, the summary and the page, for any tool Skavelo doesn’t recognize.

Where the user goes

The button only appears when there’s a way to reach your team from that page.

Intercom, Crisp, Freshchat, Help Scout: The question is typed into the chat’s message box, ready to send
Chatway: The question is sent to your team in the chat
Zendesk, HubSpot, Drift, LiveChat, Tawk.to, Tidio: The chat opens and the question is copied, ready to paste
Email: Your team gets the full conversation, and a reply goes straight to the user
Your own code: A handoff event with the summary, so you can open any tool

Questions

Set it up with Hand conversations to your team in the help center.

Do we need to connect our help desk to Skavelo?: No. Skavelo works with the chat widget already on your site, in the user’s browser. It doesn’t need an API key or access to your help desk.
Can we turn handoff off?: Yes. It’s set up on the agent’s Settings tab. Without it, Skavelo still says when it doesn’t know, and the question appears in your Monday summary.
How do we reply to an email handoff?: Reply to the email. It goes straight to the address the user entered, along with any note they left.
Which plans include handoff?: Every plan, Free included.

Let Skavelo take the questions it can answer, and pass your team the ones it can’t.

Start free